CUSTOMER SERVICE, SHIPMENT & RETURNS CHANGES
DUE TO NOVEL COVID-19 PANDEMIC

SHIPMENT DELAYS DUE TO COVID-19
You may experience a slight delay in delivery of your order due to safety precautions we’re taking to protect our employees and community against COVID-19. Our team is working hard to get your order to you and we’ll keep you posted. We’re sorry for any inconvenience this may cause.

CUSTOMER SERVICE: CHAT OR PHONE ONLY
You may experience slower response times to inquiries. We promise to work as diligently as we can to meet your needs.
Chat & Phone Service: 9 am – 5 pm ET, Monday – Friday

RETURNS PROCESSING
During this time, please expect 4-6 weeks for returns processing due to delays.

Returns

FREE RETURNS

For Orders Shipped to a U.S. Address Thank you for shopping with us. If you need to make a return, please send back any unused items within 90 days of purchase. We will issue a prompt credit to your account when your return is received. It’s that quick and easy. To return products purchased from our website or via phone:
  1. STEP 1   Complete the Return InformationFill out the return quantity and return code on the packing ticket enclosed with your order.
  2. STEP 2   Pack it upHow to pack: Place your item(s) and packing ticket in a secure package, removing or covering any labels on the package.
  3. STEP 3   Send it back
Delivery

Option A: Delivery method of your choice.

If you prefer to return using the delivery service of your choice, please ship your return pre-paid to:

Maidenform Returns
P.O. Box 5000
Rural Hall, NC 27098

Returns

Option B: Returns, so convenient!

  

Click here to print your Return Label.

  • No postage required if you print and use the pre-paid return label.
  • Please see return label for additional instructions on how to position and attach it to your package.
  • Simply place your package in your mailbox or drop it off at any post office.
Return to Store
FYI

FOR YOUR INFORMATION

  • Want a different size or style? Please place a new order.
  • Allow 3-4 weeks for your return to be received and to process your request.
  • We will not issue a returns credit for used products unless the product was defective.
© 2020 Hanesbrand Inc. All rights reserved.