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• What is Maidenform.com's return policy?
• How do I return products to Maidenform.com?
• Can I return merchandise purchased at Maidenform.com to one of your stores?
• Will Maidenform.com pay for my return shipping charge?
• What is Maidenform.com's exchange policy?
• Whom do I contact to return or exchange an item, or if I have a product quality issue?

• What forms of payment do you accept on Maidenform.com?
• How do I know that my personal information and credit card are kept secure?
• Will I be charged sales tax on my order?
• What happens after I place my order?
• I placed an order on Maidenform.com, when will I be charged?
• I tried to place an order on Maidenform.com but it did not go through. Why do I see charges on my credit card?
• Can I backorder an item that I am interested in buying?
• I made a mistake on my order. Can I change it?
• How do I track my order status?
• How do I track my package?

• Where does Maidenform.com ship to?
• What are Maidenform.com's shipping rates?
• When can I expect to receive my order?
• Will I be charged shipping on each package if my order is shipped in multiple boxes?

• I have a promotional code for my order, where do I use it?
• Can I use more than one code to receive a larger discount?
• How do I receive my free garment during a 'Buy 1 Get 1 Free' Sale?
• I missed the Sale. Can my order still receive the promotion? And when does the sale end?
• How can I receive promotions from Maidenform.com?
• How can I unsubscribe from receiving Maidenform.com emails?
• Can I use online promotions for in-store purchases or a store coupon for online purchases?
• Where can I find Maidenform coupons to use in stores?

• Why should I register on Maidenform.com?
• How is "My Account" information protected?
• Why am I not able to log in to "My Account"?
• How can I check my order status or history?

• How do I contact Maidenform.com customer service?
• Where can I find sizing information?
• How can I properly size myself for a bra?
• Where can I find a store that sells Maidenform garments?

• What is Maidenform.com's Canadian Shipping Policy?
• What are Maidenform.com's Canadian Shipping Rates?
• Are returns or exchanges any different for Canadian Customers?
• Will Maidenform.com pay for shipping if my order is refused?
• How do I contact customer service if I am in Canada?

• Does Maidenform.com ship internationally?
• Does Maidenform.com accept international credit cards?
• How do I contact Maidenform.co.uk customer service?

Maidenform.com will gladly accept returns of unworn, unwashed merchandise for a full refund, on all merchandise purchased on the Maidenform.com website only. Returns can be made for up to 30 days after the online purchase date. Once your return is received and inspected, your refund will be processed and a credit will be applied to your original method of payment within 7 business days. Any discounted purchases made during sales or via promotions codes will be credited at the discounted price. Original shipping and handling fees are not refundable.

Please note: that depending on your credit card company, it may take an additional 2-10 business days for your credit to be posted to your account.

To return a product purchased from Maidenform.com, simply send the product, and the completed Returns form that was included with your package, to the address below. Your return will be processed after the product and completed Return Form are received. To ensure safe and verifiable delivery, please send the item(s) you wish to Return, using a traceable shipping method to:

Online Department
590 Assembly Court
Fayetteville, NC 28306-9507

No, currently at this time we cannot accept Maidenform.com returns at stores. Please follow the directions above on how to return your merchandise.

Maidenform.com will only pay for return shipping costs for on orders that are returned because of damaged or incorrect products (incorrectly shipped sizes, colors, or styles.) Original shipping costs will not be refunded for returns and orders where delivery was refused or undeliverable.

Please Note: Maidenform.com does not refund shipping charges for Canadian orders whose delivery is refused.

Unfortunately, Maidenform.com cannot process exchanges at this time.

For information regarding returns or product quality issues, please contact Customer Service at 1-888-888-9328 between 8:00 am and 4:30 pm EST Monday through Friday or email CustomerService@Maidenform.com.

We accept the following major credit cards: Visa, MasterCard, American Express, and Discover. Gift Cards are also accepted. For all credit card and billing related inquiries, please contact Maidenform Customer Service at 1-888-888-9328 between 8:00 am and 4:30 pm EST Monday-Friday, or e-mail us at CustomerService@Maidenform.com

Maidenform.com uses industry standard protection across its' website; as well as enhanced security measures that offer the most secure transactions and protection of your personal and credit card information. It encrypts your personal information, including your credit card number, as the information travels over the Internet. Additionally, all orders are screened against our address verification system to ensure that we only accept sales from valid billing addresses.

Maidenform, Inc. will charge sales tax as required by law. Tax charges are based on state and local tax laws and tax rates. The primary factor that determines the appropriate tax is the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges.

After you make a purchase on Maidenform.com, a confirmation screen will appear with your order details. An order confirmation email will also be sent to the email address you registered using My Account. If you do not have a Maidenform.com account, the order confirmation email will be sent to the email address you specified during the Guest checkout process.

Please Note: We reserve the right to limit quantities.

For questions about your order please contact Customer Service:
U.S. Customers: 1-888-888-9328
Canadian Customers: 1-910-323-9326

Fulfillment of your order is subject to stock availability at the time of shipping. Please allow 7 days between the time you order and the time you receive your order (1-2 days for us to fulfill the order and 3-5 business days for standard shipping time).

When an order is placed, funds will be placed on "hold" within your credit card account. Maidenform.com will not charge against your credit card until the order is shipped from the warehouse. If an order/garment(s) is cancelled (due to stock unavailability) your credit card will not be charged and the hold placed for the order will be released.

When attempting to place an order Maidenform.com the coordinating funds are placed on "hold" while authorizing your credit card. Maidenform.com does not charge against your credit card until the order is completed and shipped from the warehouse. During verification an error may have occurred which did not allow the fulfillment of your order. When these errors occur, the authorization/hold should expire within 7 days of when it was initiated.

Backorders do occur on select Maidenform® styles that we know we are getting more of within 30 days. Fulfillment of your order is subject to stock availability at the time of shipping. If some of your order is available then this portion will ship without the items that are backordered. If this happens the entire shipping fee will be charged on your first shipment. You will not be charged any further shipping costs on the balance of the shipments that remain for your backordered items.

Unfortunately, Maidenform.com is unable to change or modify an order once the order has been placed. Please be sure to review all items, billing and shipping information before submitting your order. If need be, Maidenform.com, does accept returns within 30 days of receipt of the order of unworn, unwashed garments with tags still attached.

Keeping track of your purchases on Maidenform.com is simple. If you are a registered Maidenform.com customer, and signed in to your account at the time of purchase, we automatically save the orders you place with us in your order history. You can also speak with one of our Customer Service Representatives at 1-888-888-9328 between 8:00 am and 4:30 pm EST Monday through Friday, or you can email us at CustomerService@Maidenform.com.

Please Note: Order history is only valid for orders placed directly on Maidenform.com.

Once your Maidenfrom.com order has shipped, an email will be sent notifying you that your package has shipped which provides a UPS tracking number. Please click on the Tracking Number in your shipping notification. This will take you to a UPS site where it will show you the location of your package. If you do not have your shipping notification email, please follow one of the two ways above for checking your status order that will also bring up this same tracking number which you can then click on and see the UPS location information.

Maidenform.com currently offers shipping services to the following locations: The United States 48 contiguous states, Alaska, Hawaii, select U.S. territories, including American Samoa, Guam, Marianas Islands, Puerto Rico, the U.S. Virgin Islands, APO/FPO military addresses, and Canada.

For more information on shipping to Canada please see the FAQs under CANADIAN CUSTOMERS. At this time Maidenform.com does not ship internationally. If you would like to ship to the UK please visit Maidenform.co.uk. Unfortunately, we do not ship anywhere else at this time.

U.S. Shipping Rates are:

Standard Shipping: $7
UPS Next Day Air®: $25 (not available to PO Boxes, Hawaii, Alaska or APO/FPO addresses)*
UPS 2nd Day Air®: $18 (not available to PO Boxes, Hawaii, Alaska or APO/FPO addresses) *

* UPS Next Day Air ® or UPS 2nd Day Air® services refer to business days only not weekend deliveries.

Please Note: * Please note that in order to receive your order using UPS Next Day Air® or UPS 2nd Day Air® services, you must place your order no later than 12pm EST Monday thru Thursday only. Shipping times begin when the order leaves the warehouse.

Please see our CANADIAN CUSTOMERS FAQ section for more information on Canadian shipping rates.

No. Maidenform.com will only charge shipping on the first package shipped if shipping charges apply. Each additional package that is shipped afterward will not be charged and will be sent at the expense of Maidenform.

Orders placed on Maidenform.com, for in-stock merchandise, will usually ship within 2 business days after the order has been placed. When using standard shipping, most packages will typically arrive on your doorstep within 4-6 business days from time of shipment. Orders are not shipped on Saturdays, Sundays and/or Holidays.

Please Note: We reserve the right to limit quantities.

Promotional codes can be entered in your shopping bag. When viewing your shopping bag, scroll to the bottom of the items you are buying and to the left of your item total you should see a space labeled "Enter Promotional Code and Save". Enter the code you have in the white space below these words and hit apply code. If the code is valid the discount should be shown in your total recap. If the code is invalid the message "Sorry that code is not valid" will appear. For best use of codes please be sure to enter them as seen with Caps or no Caps.

No, promotional codes cannot be combined with any additional offers or codes. Only "Free Shipping" offers may be used in conjunction with sales or promotional codes.

In order to receive your free garment during one of Maidenform.com's many Buy 1 (2,3,etc.) Get 1 Free promotions, you must add the free garment(s) to your shopping bag before the promotional discount can be deducted from your order to adjust for the free garment.

Maidenform.com cannot backdate any sales or online promotions for orders placed after a sale has ended. All sales and promotions are based on Eastern Standard Time (EST) and each sale is set to end at 11:59 PM EST of the day listed.

Sign up for email to be the first to hear about special offers, new products, sales and more. Please enter your email address in the email sign up boxes located at the top and bottom of all pages on our site.

Please click the link below to be removed from our email list

Unsubscribe from Email

We appreciate your patience as it may take a short period of time before your email address will be removed from our file.
Please note: You will be asked to provide your email address when ordering online so that we may contact you with information regarding your order.

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Every promotion is labeled clearly online only, retail stores only or online and at stores. Please read the promotion details to see where it can be redeemed.

Please sign up for our Outlet Store email list at www.maidenformstores.com for any available coupons or promotions that can be used in our outlet stores.

Registering with us at Maidenform.com provides numerous benefits to you. With a Maidenform.com account, all of your personal information is kept secure. This ensures providing a fast and easy checkout when you place orders with us. A Maidenform.com account also allows you to view your account information, make updates to your account, and view your order status and history.

Your password protects your personal account information. You should not disclose your password to any third parties, if your password has been compromised for any reason, you should immediately change it by clicking on "Change Your Email or Password" within the "My Account" section.

Usernames, email addresses and passwords are case sensitive. If you need your password sent to you, our "Reset Password" Link will send a link to reset your password to the email address you used when you registered.

You can retrieve order status information for orders you placed on Maidenform.com two ways:

• If you do not have an account on Maidenform.com click "Order Status" in the top header of any page. Type in your order number, last name and billing zip code (You can find this information in your Order Confirmation email) and the details of your order with UPS tracking codes for each style will appear. Click on the UPS Tracking # below each style to see where the package is.
• If you are logged into your Maidenform.com account, you can click on "My Account" in the top header of any page and then click on "Order History" in the top left hand side column. This will bring up all of the orders you have placed on Maidenform.com with the Status and the Tracking No. (if the order has shipped) for each order. Click on the tracking number to see where your package is.

Only customers with Maidenform.com accounts can see their full order history on Maidenforn.com. We automatically save the orders you place with us in your "Order History".

For any questions you can also speak with one of our Customer Service Representatives at 1-888-888-9328 between 8 am and 4:30 pm EST Monday through Friday, or you can email us at CustomerService@Maidenform.com.

Please Note: Order history is only valid for orders placed directly on Maidenform.com.

For information regarding purchases made through Maidenform.com please contact Maidenform Online Customer Service Department between the hours of 8:00 am - 4:30 pm EST, Monday through Friday.
By Email
CustomerService@Maidenform.com

By Phone:
U.S. Domestic Customers: 1-888-888-9328
Canadian Customers: 1-910-323-9326
Between the hours of 8:00 am - 4:30 pm EST, Monday through Friday.

By Mail:
General Inquiries
485 Route 1 South Building F
Iselin, NJ 08830
United States

Returns
Maidenform.com Returns
800 Technology Drive
Fayetteville, NC 28306

Size Charts are located in the Style Guide on the top navigation Links to specific sized chart pages are also provided on the applicable product pages throughout Maidenform.com.

If you are unsure of your bra size, visit our Bra Sizing Guide page in Style Guide category.

You can use our store locator to find an outlet nearest to you using either a city or zip code.

Currently, Canada shipping does not include import duties or taxes. Customers are responsible for these additional charges. For further information on import duty and taxes, you may contact the Canada Border Services Agency at www.cbsa.gc.ca

Maidenform.com will gladly accept returns of unworn, unwashed merchandise for a full refund, on all merchandise purchased on the Maidenform.com website only. Returns can be made for up to 30 days after receiving your order. Once your return is received and inspected, your refund will be processed and a credit will be applied to your original method of payment within 5 business days. Any discounted purchases made during sales or via promotions codes will be credited at the discounted price. Original shipping & handling fees, duties, and taxes are not refundable.